Shipping policy

Outrig Supply Co ships Australia-wide from Western Australia.

Some products are held in stock. Others are made, printed or supplied to order. Check the product page for the fulfilment method that applies to your gear.

Processing Times

In-stock products: Usually packed and dispatched within 2–5 business days.
Made-to-order or printed-to-order products: Allow around two weeks before dispatch.
Pre-order products: Estimated production or dispatch timing will be shown on the product page where possible.

Made-to-order products can take longer if our printer is busy or a supplier is delayed. If a known delay affects your order, we will contact you with an update.

Business days exclude weekends and public holidays.

Shipping Within Australia

Estimated delivery times after dispatch:

Area	Estimated delivery
Metro areas	2–7 business days
Regional areas	4–10 business days
Remote, mine site, Pilbara and rural areas	5–14 business days

These timeframes are estimates. Courier delays, weather, peak periods and remote-area access can affect delivery.

Express shipping reduces the carrier’s delivery time after dispatch. It does not reduce production time for made-to-order, printed-to-order or pre-order products.

Shipping Costs

Standard shipping is generally $15.65 and express shipping is generally $19.65 within Australia.

Large, bulky, heavy, multi-item or remote-area orders can cost more. The final shipping charge and available services are shown at checkout before payment.

Free shipping is available on orders over $150 (AUD). This applies to standard apparel and accessory items only. Bundle kits (including Rugged Xtremes Crew Kits) are excluded from free shipping and will incur standard shipping rates at checkout. Bulky, oversized or remote-area orders may also be excluded regardless of order value. Eligibility is confirmed at checkout..

Split Shipments

Your order may arrive in more than one parcel.

Stock held by Outrig Supply Co may ship separately from products sent directly by a printer or supplier. Mixed orders may also be held until every item is ready, depending on the products and fulfilment method.

Where tracking is available, we will send tracking details for each parcel.

Pre-Order Shipping

Pre-order products are not ready-to-ship stock. Production and dispatch dates are estimates and can change because of printing, embroidery, supplier, production or freight delays.

If a delay becomes longer than expected, we will provide an update and work with you on an appropriate solution.

Tracking, Delayed or Lost Parcels

Tracking details will be emailed when they are available.

If your parcel appears delayed or lost, email barry.nelson@outrigsupplyco.com and include your order number. We will investigate with the carrier and work with you to resolve the issue.